Table of Contents
Health & Safety Info
The health and safety of our customers and staff is our top priority. We have put special measures in place to keep everyone safe both during and after activities and rentals.
Please note that personal belongings should not be left unattended at any time on the beach or pool. Bringing money or non-essential personal belongings to the beach or pool is highly discouraged. The pool and beach staff is not responsible for guests’ personal belongings.
Before visiting us, we ask that all guests please fill out our WAIVER & RELEASE FORM.
Rental Information
Umbrella Set Information
- Daily Rate: $70+ tax per set
- Open 7am – 6pm
- No alcoholic beverages are allowed on the beach.
Cabana Rental Information
- Daily Rate: $250+tax per cabana
- Open 7am – 6pm
- Food & beverage service offered through Mai Tai Bar beginning at 11:30am.
- Amenities included with cabanas: Chilled bottled water and tropical canned fruit juices. Small snacks including macadamia nut treats and Island Princess caramel popcorn.
-
The rentals listed on this site are for registered hotel guests only and registration will be checked. Umbrella sets for non-guests of the hotel can be rented here through Waikīkī Beach Services.
-
If you are trying to make a same-day reservation or a reservation that will occur within 48 hours, please call the activity desk directly at (808) 388-1510.
-
Guests of the Royal Hawaiian may also book cabanas and water loungers at Helumoa Playground Pool. Click here to visit the website to book a rental. Please note: the Edge Infinity Pool is for the use of registered Sheraton Waikīkī guests only.
-
Each umbrella set includes one umbrella and two chaise loungers.
Cancellations & Refunds
-
Cancellations or modifications must be done 48 hours prior to an existing reservation to avoid being charged. Please contact us directly at [email protected] if you need to change a reservation within the 48 hour cut off time.
-
Unfortunately, refunds will not be issued if a reservation is cancelled within the 48 hour cut off time. Exceptions will be made in times of inclement weather. Inclement weather does not include rain or light showers or overcast skies. Inclement weather will only include thunderstorms, lightning or other conditions which would make it unsafe for our guests and team to operate.
-
The office is closed on weekends and holidays. Someone will process your request on the first business day. Once we have received your cancellation request, it typically will take 7-10 business days for the refund to process through the banks.
Location & Contact Information
-
Please check in at the towel desk located on the Malulani Pool deck. Our staff will verify your reservation and hotel registration and will then escort you to your seats.
-
To speak directly to the activity desk where you will check in for your rentals, please call (808) 388-1510. If you have questions regarding your refund, please call our office directly at (808) 927-7441 You can also email us anytime at [email protected].